SHIPPING & FULFILLMENT POLICY
Overview
Welcome to Soundwave Syndicate Apparel! This Shipping and Fulfillment Policy outlines the details regarding the processing, shipping, and delivery of orders placed through our website, soundwavesyndicate.com. We collaborate with Printify to provide high-quality print-on-demand products and efficient shipping services.
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Order Processing
Order Handling Time:
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Once you place an order on soundwavesyndicate.com, it will be processed within 2-3 business days. This includes the time required to print and package your items.
Production Partners:
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We partner with Printify and Gelato to produce our merchandise. Each product is made to order, ensuring the highest quality standards.
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Shipping
Shipping Methods:
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The available shipping methods and estimated delivery times will be presented at checkout.
Shipping Times:
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Delivery times vary based on the shipping method selected and your location. Below are the estimated shipping times:
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Standard Shipping: 5-10 business days (U.S.)
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International Shipping: 10-20 business days
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Shipping Costs:
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Shipping costs are calculated at checkout based on the selected shipping method and destination.
Tracking Information:
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Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your shipment.
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International Shipping
Customs and Import Taxes:
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International shipments may be subject to customs duties and taxes, which are the responsibility of the recipient. Soundwave Syndicate Apparel is not responsible for any customs fees or delays due to customs processing.
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Fulfillment Locations
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Our products are fulfilled by various Printify facilities located around the world. The fulfillment location is selected based on product availability and destination to ensure the fastest delivery times.
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Shipping Delays
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While we strive to meet our estimated delivery times, there may be occasional delays due to factors beyond our control, such as shipping carrier delays, customs processing, or unforeseen circumstances. We appreciate your understanding and patience.
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Order Changes and Cancellations
Changes:
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If you need to make any changes to your order, please contact us at support@soundwavesyndicate.com within 24 hours of placing your order. We will do our best to accommodate your request.
Cancellations:
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Orders can be canceled within 24 hours of placing them. After this time, we begin processing and fulfilling your order, and cancellations may not be possible.
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Damaged or Lost Items
Damaged Items:
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If your order arrives damaged, please contact us immediately at support@soundwavesyndicate.com with your order number and photos of the damaged item. We will work with our production partners to provide a replacement or refund.
Lost Items:
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If your order is lost in transit, please contact us at support@soundwavesyndicate.com. We will initiate an investigation with the shipping carrier and take appropriate action to resolve the issue.
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Contact Us
If you have any questions or concerns about our Shipping and Fulfillment Policy, please contact us:
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Thank you for shopping with Soundwave Syndicate Apparel!